Gorgias, founded in 2015, builds customer support technology for ecommerce. The company's platform centralizes conversations from multiple channels into a single unified inbox, with deep integrations into platforms such as Shopify. Its AI Agent is designed to resolve support inquiries automatically, reporting a 60% resolution rate without human intervention and a 2.5x increase in conversions through tailored, brand-aligned interactions.
The company serves over 15,000 merchants worldwide from a team of approximately 400 employees, a significant expansion from its origins as a two-person operation. Its technical focus spans conversational AI, customer support automation, and ecommerce integrations.
Gorgias is headquartered in San Francisco, with additional offices beyond the city. The company positions itself at the intersection of AI and commerce, with a stated aim of making conversational engagement a primary channel for online shopping.
