Zoom

Zoom, founded in 2011 and public since 2019, is an AI-first work platform for video conferencing, VoIP, chat and collaboration, with AI products for productivity and contact centres.

Zoom is an AI-first work platform for video conferencing, collaboration and business communication, founded in 2011 and headquartered in San Jose, California. The company went public in 2019 and reports millions of users worldwide. Its engineering work spans several technical domains: real-time video and audio, VoIP, chat and messaging, real-time collaboration tools, and AI-powered productivity and customer-service applications.

The product portfolio reflects that range. Zoom Meetings and Zoom Webinars handle video conferencing at scale; Zoom Phone provides a VoIP service; Zoom Chat and Zoom Whiteboard cover messaging and collaborative work. On the AI side, Zoom Contact Center and Zoom Virtual Agent target customer-support workflows, while ZoomMate and My Notes apply generative AI to meeting productivity.

Zoom serves both businesses and individual users. Named industry customers include Major League Baseball, Capital One, Walmart and ExxonMobil, spanning sports, financial services, retail and energy. The company states a focus on innovation in communications technology and on AI-powered features integrated across its collaboration products.