NeoWork operates a remote-first business process outsourcing model centred on customer experience, virtual assistance, IT development, and creative services. The company was founded by Joshua Eidelman, who built an augmented reality training platform in Medellín, Colombia in 2017 before assembling a 33-person operations team in Manila during his time at Bird. When demand for round-the-clock support surged during the COVID-19 pandemic, NeoWork scaled its workforce by 500%.
The company positions itself as a counterpoint to conventional BPO practices characterised by high turnover, burnout, and deteriorating client relations. Its operating philosophy rests on investing substantially in recruitment, training, and continuous incentives for staff, treating team members with dignity and operating on the principle that well-managed talent delivers superior work. NeoWork draws its workforce from a global pool with particular operations in Colombia and the Philippines.
The company provides customer support and experience services, virtual assistant capabilities, IT development, and creative work, each underpinned by its emphasis on sustainable talent management. Its origins in augmented reality training reflect a broader commitment to skill development within its operations.
