Citizens Bank is the 13th largest retail bank in the United States, serving over five million individuals, companies, and nonprofits. Founded in 1828 in Providence, Rhode Island, the institution has nearly two centuries of continuous operation and counts itself among the oldest and largest financial institutions in the nation.
The bank provides everyday banking services for consumers and businesses, including transactional banking and lending for homeownership and small business expansion. It also offers wealth management services to support customers' financial planning. Citizens Bank operates across the country and serves nonprofits alongside individual and corporate clients.
The organisation traces its identity to roots as a community bank and frames its mission around being customer-centric rather than simply large. This orientation shapes its approach to expanding economic opportunity, boosting homeownership, and supporting small businesses. The bank emphasises continuous improvement and financial literacy, positioning itself as focused on being helpful to its constituencies.
